We appreciate your patronage and promise to provide you with superior customer service.  Dr. Green’s nutraceutical supplements and vitamin injections are custom made, They are manufactured by a pharmaceutical company regulated by the Federal Drug Administration of the United States.  This ensures that Dr. Green’s products are of the very best quality. Please allow 7-10 BUSINESS DAYS to receive your order. Our office is open MONDAYS – THURSDAYS. Our office is CLOSED FRIDAYS, SATURDAYS, SUNDAYS, AND ALL US PUBLIC HOLIDAYS. You will receive an email confirming you’re your order is processed. Expect an email from us if there is an unforeseen delay that may cause your order to arrive later than expected. Please note that all transit times are listed in business days. This excludes Saturdays, Sundays, and most holidays. If your shipment is late and you think there is a problem with the delivery, we encourage you to contact us via email at OrlandoWeightLossMD@gmail.com. We will investigate the inquiry and respond in a prompt manner.

To ensure delivery of your order, we have chosen reputable carriers for all of our domestic orders. The Institute of Weight Management is not responsible for damaged merchandise once delivery has been confirmed by UPS or the US Postal Service. All mail or parcels that are lost after delivery will be the sole responsibility of the consumer and all claims for packages lost after delivery will have to be filed directly with UPS or the US Postal Service. Parcels that are either refused by the recipient or returned to us due to an incorrect or undeliverable address will be processed as returns. You will receive a refund for the purchase price of your order minus the shipping charges.

Within the Contiguous 48 States: Standard shipping is just $9.95 per order (unless FREE SHIPPING PROMO is currently running) regardless of how many items you wish to purchase. Domestic Standard shipments may be delivered by either of the two carriers and we cannot determine which of the two will ultimately deliver the package. Occasionally, UPS will deliver the package to the local post office and the post office will then deliver it to your door.

Hawaii, Alaska, and US Territories: If you live in Alaska, Hawaii, or a U.S. territory, your order must be sent via USPS Priority Mail. USPS Priority Mail usually arrives within 2-4 days, however, it is not guaranteed and it cannot be tracked until it is delivered.

Military Addresses: If you are stationed at a military address overseas, your order must be sent via USPS Priority Mail. Priority Mail to overseas military addresses usually arrives within 7-20 business days, however, it is not guaranteed and cannot always be tracked. Since the US Postal Service does not offer package tracking for most military addresses, we cannot issue refunds on lost shipments unless they are returned to us.

P.O. Boxes: If your delivery address is a United States P.O. Box, your order will be sent via USPS Priority Mail. Priority Mail usually arrives within 1-3 business days. Please note that because UPS cannot deliver to P.O. boxes, shipping rates may be more expensive. Having your order sent to a place that accepts both UPS and US Postal Service is recommended if you wish to keep your shipping costs low.

International: Shipping charges for each carrier will be displayed on your cart page once you select a ship-to country. We are currently shipping only to select countries. If the country you would like the products shipped to is not listed, your best option is to have them shipped to a friend or relative within the United States that can forward the package to you once they receive it. A complete list of valid countries is available in the scroll box on the shopping cart page.

We will write the actual value of your order on the customs form attached to the box. Any customs, import duties, or additional taxes must be paid by the recipient. The Institute of Weight Management and Metabolic Medicine of Orlando has no control over these charges.

We encourage you to call your customs office to find out the exact import taxes or duties you will need to pay before you place your order. Please note that some nutritional supplements may not be allowed into your country. The Institute of Weight Management and Metabolic Medicine of Orlando will not issue refunds for orders that are denied entry through customs. You are responsible for checking the customs regulations in your country before placing your order.

Please note that our currently posted processing time does not apply for International orders. Because of special regulations that apply only to International orders, you may experience a 1-3 day delay in processing your order. If you are using a credit card that was issued by a foreign bank, you may be required to fax or email credit card documentation after your order is placed. Please understand that we ask for this documentation as a security measure to insure your credit card security. You will only be asked to provide this information on your initial order.